Last updated: 1 June 2026
1. Your Statutory Rights
Your consumer rights are protected under the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986. Nothing in this Return Policy limits or excludes those statutory rights.
Under the CGA, when you purchase goods as a consumer, those goods must be of acceptable quality, fit for purpose, match their description, and be free from defects. If goods fail to meet these guarantees, you are entitled to a remedy.
2. Voluntary 30-Day Return Policy
In addition to your statutory rights, we offer a voluntary 30-day return window for unopened products returned in their original, undamaged packaging.
- You must notify us within 30 days of delivery by emailing customer-@bloxarynphvorb.world.
- Products must be unused, sealed, and in original condition.
- Return shipping costs for voluntary returns (change of mind) are at the buyer's expense.
- Refunds are processed within 7 business days of receiving the returned product.
3. Faulty or Damaged Products
If you receive a product that is damaged in transit, defective, or does not match its description, you are entitled to a remedy under the Consumer Guarantees Act 1993. Please contact us immediately (within 7 days of delivery) and provide:
- Your order number;
- A description of the issue;
- Photographs of any visible damage or defect.
We will cover the cost of return shipping for faulty or misdescribed goods. Depending on the circumstances, we will offer a replacement, repair, or full refund.
4. Non-Returnable Items
For hygiene and safety reasons, the following are not eligible for voluntary return:
- Opened or partially used products;
- Products returned after 30 days from delivery (for voluntary returns);
- Products that have been stored incorrectly or show evidence of tampering.
These exclusions do not affect your rights under the Consumer Guarantees Act for faulty or misdescribed goods.
5. How to Return
- Email us at customer-@bloxarynphvorb.world with your order number and reason for return.
- We will reply within 2 business days with a return authorisation and instructions.
- Package the product securely and return it to:
Bloxarynphvorb
91 Great North Road, Winton 9720, New Zealand - We recommend using tracked postage. We are not responsible for items lost in transit on voluntary returns.
6. Refund Processing
Approved refunds will be returned to your original payment method within 7 business days of us receiving and inspecting the returned product. Your bank may require additional processing time.
7. Dispute Resolution
We aim to resolve all issues fairly and promptly. If you are not satisfied with our response, you may contact the New Zealand Consumer Protection service or the Disputes Tribunal. More information is available at consumerprotection.govt.nz.
8. Contact
Bloxarynphvorb
91 Great North Road, Winton 9720, New Zealand
Email: customer-@bloxarynphvorb.world
Phone: +64 32 367 614